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Click the links below to jump to the corresponding set of questions.

Training

Certification



Training


How do I find and register for training?

To find training, click 'Find Training' in the top navigation menu, search for the training you are interested in using the search filters, and click 'Find a Class' or 'View Details' (depending on the type of offering) to view all of the offerings made available by both Amazon Web Services and our Authorized Training Partners.

How can I see which training I’m currently registered for?

To see the training(s) you’re currently registered for, you must be signed in to the AWS Training and Certification Portal. Once you are signed in, click 'My Transcript' in the top navigation menu and look for the classes under the 'Current' tab.

How do I get access to my previous training history?

To see your completed training, you must be signed in to the AWS Training and Certification Portal. Once you are signed in, click 'My Transcript' and then click the 'Archived' tab.

Why am I not receiving training registration confirmations or reminders?

You must create an account in the new AWS Training and Certification Portal to receive registration confirmations or reminders. If you signed up for a class in our previous AWS Training portal, be sure to migrate your AWS Training history to receive confirmations and reminders for those classes.

I completed my training, but the status did not change to complete in my transcript. How can I fix this?

If you completed a web-based training module, the status should update automatically to 'Completed' if you met the passing requirements. For instructor-led training, it may take up to three business days after the end of an instructor-led class for it to appear as 'Completed'. If your web-based training course has not updated or it has been more than three days since your instructor-led training course, please contact us and we will provide a resolution within two business days.

Does AWS offer any training that’s not listed in the Training and Certification Portal?

Yes! We also offer instructional videos and self-paced labs. You can also contact us to schedule a private onsite training.

What time do instructor-led courses start and finish?

Each class starts and finishes at a different time. Most instructor-led courses start at 9:00am and end at 5:00pm. Please plan to arrive at least 15 minutes prior to the start of the course to check-in on the first day. Specific start and end date/times you’re your classes are available in your transcript and in your registration confirmation email.

How do I provide training feedback?

You can only provide feedback on completed trainings. To provide feedback, click 'My Transcript', click the 'Archived' tab, find the completed training, and click 'Evaluate'.

How do I download my certificate of completion?

To download a certificate for completed training, click 'My Transcript', click the 'Archived' tab, find the completed training, and click 'Completion Certificate'. A new window will open displaying the certificate. Use Ctrl+P (Windows) or Command+P (Mac) to print the certificate.

What do I do if I'm on the waitlist for a class?

If you are waitlisted, you do not have a confirmed seat in the class. You will be notified once there is a seat available and prompted to register. Seats are available on a first-come, first-served basis. In the meantime, you can view the class schedule to see if there are other classes with seats available for registration.

Do I need to bring my own laptop to AWS Training?

Yes, you must bring your own laptop when you attend an AWS Training class. A tablet device by itself will not be sufficient, but may be a useful tool to bring with your laptop. You should have administrator privileges for your laptop. If you are using Windows, you will need to have Chrome or Firefox installed on your laptop. Please refer to your registration confirmation email for specific details about pre-work and instructions.

Do I need to complete anything before coming to class?

Yes, some classes have pre-work in order to access student guides, hands-on labs, and other course needs. Please refer to your registration confirmation email for specific details about pre-work and instructions.

Can I get a confirmation that my colleague has registered for training?

Each individual will receive a confirmation of their registration. We are unable to provide information to anyone other than the person who has registered for public training.

Can I register on behalf of another person or for a group of people?

Each individual must register for public training on their own behalf. We do not accept registration by proxy. If you are interested in scheduling a private on-site training, please contact us with your request.

Is my registration transferrable?

Registrations for an AWS Training class apply to the individual who registered. Registrations are non-transferable to another individual and/or a new class registration. If you cannot attend a course for which you registered, you will need to cancel your registration. Please do so at least five business days before the scheduled start date of the class to receive a refund.

How do I register for more than one class?

At this time, you can only register for one class at a time. Complete your registration for the first class you would like to take, and then begin your 'Find Training' search again to register for a second class.

How can I register for a private onsite training class?

Onsite training can help your team meet your business objectives sooner. We can work with you to develop a training strategy, and then bring an instructor directly to you to train your staff. Contact us to learn more.

Can I cancel my registration for AWS Training?

Yes. To cancel your registration, click 'My Transcript', find the class, and click 'Withdraw'. If you cancel or reschedule your registration for an AWS Training class at least five calendar days before the scheduled start date of the class, we will refund you for that class. If you cancel or reschedule your registration for an AWS Training class less than five calendar days before the scheduled start date of the class, the fees for that class will not be refunded. Read full cancellation policy here.

What methods of payment are accepted?

We accept payment by credit card only in USD (US), GBP (UK), EUR (Germany), and JPY (Japan). A valid credit card must be provided at the time of registration. We accept American Express, MasterCard, and Visa. If you're purchasing a class delivered in China, you will complete the transaction with one of our four authorized training partners via Bank Transfer.

How do I get a receipt for my purchased training?

You should have received a purchase invoice via email after your transaction went through. In addition, you can access all of your purchase invoices online. To access:
  1. Click 'My Orders' in the top navigation menu.
  2. Find the order that you wish to access the receipt for.
  3. Click the 'Actions' button next to the order.
  4. Click 'Request Purchase Invoice'.
If you withdrew from a training and received a refund, you can access your refund invoice by following the same steps above and clicking 'Request Refund Invoice'.

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Certification


What changed with AWS Certification Exam Registration?

On August 30, we began offering certification exam delivery through a new testing partner, PSI. We selected PSI to bring our exam testing closer to our candidates, enabling more individuals to pursue AWS Certification with increased flexibility. PSI offers an expanded global reach with a network of nearly 1,200 testing centers in 120 countries.

You will continue to schedule exams, manage certification history, and access benefits through the AWS Training and Certification Portal. Individuals can begin registering for exams through PSI on August 30. The first PSI exam delivery will be on September 7.

How do I register for an AWS Certification exam?

To register for an exam, log into the AWS Training and Certification Portal and click “Certification” in the top navigation. Next, click “AWS Certification Account” followed by “Schedule New Exam”. As of August 30, individuals will be directed to PSI to complete their registration.

What will happen to individuals who have already scheduled an exam with Kryterion/Webassessor?

As of August 30, individuals will no longer be able to schedule an exam with Kryterion. However, individuals who scheduled an exam with Kryterion can still take their exam as scheduled.

To view your Webassessor exam registration or to reschedule a Webassessor exam, log into the AWS Training and Certification Portal and click “Certification” in the top navigation. Next, click “AWS Certification Account” followed by “Manage Webassessor Exams”. You can then connect into your Webassessor account to manage your exams.

What will happen to vouchers for certification or practice exams with Kryterion/Webassessor?

We have worked with PSI to ensure this transition is seamless. Any individuals with certification exam vouchers from Kryterion may still use these vouchers when scheduling exams with PSI.

I paid for a practice exam with Webassessor/Kryterion. How can I take that practice exam?

You can still take a practice exam that you previously purchased through Webassessor/Kryterion. Log into the AWS Training and Certification Portal and click “Certification” in the top navigation. Next, click “AWS Certification Account” followed by “Manage Webassessor Exams”. You can then connect into your Webassessor account to launch your practice exam.

How do I view my exam results?

After completing your exam, you will receive results immediately on the testing screen and in an email sent to the email address in your AWS Certification Account profile. Within 5 business days of completing your exam, your AWS Certification Account will have a transcript of your exam results under the ' ‘Previous Exams’ link. If you passed a certification exam, you can access your certificate and logos under the ‘Achieved Certification’ section.

I still need to sync my Webassessor account details to my Certification Account. Can I still do this? What are the steps?

You can still link your Webassessor Account details to your Certification Account to have access to your Webassessor exam history. To do so, please follow these steps:
  1. Sign in to the AWS Training and Certification Portal and click “Certification” in the top navigation
  2. Click “AWS Certification Account”
  3. Enter your Webassessor email address into the text box and click the "Link AWS Certification Account" button
  4. If you entered the correct email address, you will receive and email with a link to validate and connect into your Certification Account.
  5. Once you are done, from your AWS Certification Account, click “Previous Exams” tab to view your exam history
If you need help linking your Webassessor exam history, please contact us.

How do I link my certification scorecard to my company’s AWS Partner Network account?

If your company is part of the AWS Partner Network (APN), you should first log in to the AWS Training and Certification Portal using your APN Portal credentials.

Once you are set up in the AWS Training and Certification Portal, you can contact the APN Portal team to add your certifications to your company's scorecard.

What should I bring to an AWS Certification exam?

Q: What should I bring to an AWS Certification exam? You must show two forms of personal identification (ID) at the testing center. The primary form of ID must be a valid, original, hard copy (not electronic), government-issued ID containing both a photo and signature. The secondary form of ID needs to be valid and contain a signature. Acceptable Forms of Primary ID (name, photograph, signature, valid/current):
  • Government-issued Driver’s license
  • U.S. Department of State Driver’s License
  • National/State/Country Identification Card
  • Passport
  • Passport cards
  • Military ID
  • Alien Registration Card (Green Card, Permanent Resident Visa)
Note: Irish natives may use a Public Services Card as a primary form of identification, in Ireland only.

Acceptable forms of Secondary ID (name, signature, valid/current):
  • Debit/(ATM) Card
  • Credit Card
  • School ID (without a signature for minors is acceptable)
  • any form of ID on the primary list
Note: In Japan, the blue colored (not pink) Health Insurance Card is an acceptable form of secondary identification. However, the paper form of the Health Insurance is not acceptable. You can NOT bring food, laptops, backpacks, notepads, or other personal equipment to the test area. For all exams, you can request a whiteboard and marker (some centers may hand out paper and pencil), which must be returned before you leave. During check in you’ll be asked to turn out your pockets (on jackets, pants, etc.) to verify they’re empty and free of prohibited items. Eyewear will also be inspected to ensure that it’s not technology-enabled.

Am I required to sign a Non-Disclosure Agreement (NDA) before taking an AWS Certification exam?

To preserve the security and value of the certification program, you must accept the terms and conditions of AWS Certification Program Agreement during the registration process. Candidates who sit for AWS exams must agree to the terms and conditions of the AWS Certification Program Agreement before beginning the certification exam. The AWS Certification Program Agreement applies to all exams. All content, including without limitation any questions, answers and/or diagrams of the Amazon Web Services certification exams are the proprietary and confidential property of Amazon Web Services (AWS). They may not be copied, reproduced, modified, published, uploaded, posted, transmitted, or distributed in anyway without the express written authorization of AWS. Agreeing to the AWS Certification Program Agreement is required to be officially certified and to maintain valid certification.

How can I generate a receipt for my exam(s)?

To generate a receipt for an exam you registered for in PSI, access your AWS Certification Account within the AWS Training and Certification Portal, then click “Manage PSI Exams”. From PSI, click ‘view details’ beside the scheduled exam to find the ‘print receipt’ button.

To generate a receipt for an exam you registered for in Webassessor, access your AWS Certification Account within the AWS Training and Certification Portal, click “Manage Webassessor Exams”, click “Continue,” and then click the “Generate Receipts” button.

How do I obtain my AWS Certified logo and e-certificate?

Your AWS Certified logo and e-certificate will be available in your AWS Certification Account within 5 business days of passing your exam. You can download your logo and certificate by clicking the 'Achieved Certifications' link.

How can I provide proof of my AWS Certifications?

There are several ways you can show proof of your AWS Certification. You can access your e-Certificate in your AWS Certification Account via the “Achieved Certifications” tab which provides you with a public validation link and personal code that you can forward to individuals that want proof of your AWS Certification. Second, you can forward individuals a digital badge via the “Digital Badges” tab that includes a link to help validate the current status of your AWS Certification. Last, you can share your transcript via the “Share My Transcript” link where you can send an electronic version of your AWS Certification transcript via email.

How do I share my transcript?

You can send a transcript via email or social media outlets through the 'Share my Transcript' option in your AWS Certification Account. Click 'Create new transcript' and select the certification exam information you wish to share. Once this information is saved, you will see sharing options. To ensure only the information you wish to share is in your transcript, we recommend you view the transcript before sharing. After you share your transcript, candidates can click on the provided link to view your exam information.

What are AWS Certification Digital Badges?

Digital badges are awarded when someone you passes an AWS Certification exam. Badges are available as long as your AWS Certification remains active. Badges may be downloaded from your AWS Certification Account by clicking the 'Digital Badges' link. AWS Certification digital badges are compliant with the Open Badges standard. They can be shared on Facebook, LinkedIn, Twitter, and Google+, and can also be added to your email signature.

How can someone validate my transcript?

Each transcript has a certificate verification link on it, and a certificate verification number. After you share your transcript, a person can access this link to view your transcript. The information displayed is based on your 'Share My Transcript' setup options.

How do I share Digital Badges with my social networks?

Log into your AWS Certification Account and click on the 'Digital Badges' link. On the Digital Badge page, you can view all badges you have been issued, including active and expired badges. By clicking on an active badge, you can see the verification information a third-party will see when they view your badge. Once you click on an active badge, there will be an option to 'Share this badge'.

What are different ways I can share Digital Badges with my social network?

You can…
  • Share badges on Facebook by posting to a personal timeline, a friend’s timeline, to a group, or in a private message.
  • Share badges to Google+ in the public space, specific circles, or directly to other individuals on Google+.
  • Share a link to badges in a tweet.
  • Share badges via LinkedIn to the public, connections, groups to which a user belongs, or privately to individuals.

How do I share my certification information on LinkedIn?

Log into your AWS Certification Account and go to the 'Achieved Certifications' link. Follow the instructions to 'Add Certification to LinkedIn'. You will be prompted to log into your LinkedIn account. Once in LinkedIn, fill in the information about your AWS Certification from your PDF certificate (also found on the 'Achieved Certifications' page). Once you’ve filled out this information, your LinkedIn profile will reflect your AWS Certification.

What is the AWS Certified Store?

The AWS Certified store gives AWS Certified individuals the opportunity to purchase AWS Certified merchandise. Access to the AWS Certified Store requires successful completion of one or more AWS Certifications. Access to merchandise is based on the type of certification you have achieved (e.g. Associate, Professional).

Can I get a detailed report of my exam answers?

In order to maintain the integrity of the exam, exam content is not available for review. Some high-level feedback is provided to help you understand how you scored in various sections of the exam. If you have comments or concerns about an exam question, please contact us. The subject matter expert committee will review all comments, concerns and suggestions made by candidates. Please note, AWS will not respond to questions related to specific exam content.

What is an indeterminate score?

AWS regularly monitors the performance of all exams to ensure the validity of exam results. During the monitoring of exam performance, AWS may classify scores as indeterminate when there are discrepancies for which there is no reasonable explanation. A classification of indeterminate can stem from a number of factors. In an effort to ensure valid certifications, AWS will allow candidates whose results are indeterminate the option of retaking the exam at no cost. Scores classified as indeterminate will not be considered valid and will not be eligible for certification. If it is determined that a breach of the Candidate Conduct Policy has contributed to the classification of indeterminate, AWS will also take additional action as laid out in the Candidate Agreement. AWS reserves the right to ask you to re-test if there is any suspicion of fraudulent or aberrant test scores. Retesting will take place at a facility of our choosing at a mutually agreeable time.

What do I do if I need to cancel or reschedule my exam appointment?

To reschedule or cancel a PSI exam, log into your AWS Certification Account and click the “Upcoming Exams” tab. Then, click “Manage PSI Exams”. You will then be directed to the PSI Dashboard. From the PSI dashboard, choose the scheduled exam that you want to manage, click “view details”. From here, you may choose to “reschedule” or “cancel schedule”. Canceling or rescheduling within 48 hours of your exam time will result in a USD 60 fee. You will not be able to reschedule or cancel an exam within 24 hours of exam time. If you miss your scheduled exam appointment, you will forfeit the exam fee and are not eligible for a refund. You will be able to register again for the exam until 24 hours after your missed exam time. Missing the exam does not result in a ‘fail’ status.

To reschedule or cancel a Webassessor exam, log into your AWS Certification Account and click “Manage Webassessor Exams”. Click “Continue” and select the “reschedule/cancel” button beside the exam. Kryterion charges a $75 fee for any exam rescheduled or canceled within 72 hours of the exam appointment.

What is the refund policy?

A full refund is granted by our exam delivery partner, PSI, when you cancel your exam with more than 48 hours’ notice. If you wish to cancel your exam, log into your AWS Certification Account, click “Upcoming Exams”, and click the “Manage PSI Exams” button. You will then be directed to the PSI dashboard. From the PSI dashboard, choose the scheduled exam that you want to manage, click “view details”. From here, you may choose to “reschedule” or “cancel schedule”. Canceling between 24-48 hours of your exam will result in a USD 60 fee. You will not be able to reschedule your exam within 24 hours of your exam time and will be subject to the full exam fee.

Please note, there is a $75 fee for any Webassessor/Kryterion exam cancelled within 72 hours of the exam appointment.

I have another question that wasn’t answered here.


Whom do I contact for exam registration support?

Any questions about exam management and scheduling will now be handled by PSI at http://www.psionline.com/aws.asp.

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If you have a question that is not answered here, please contact us.

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