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Click the links below to jump to the corresponding set of questions.




How do I find and register for training?

To find training, click 'Find Training' in the top navigation menu, search for the training you are interested in using the search filters, and click 'Find a Class' or 'View Details' (depending on the type of offering) to view all of the offerings made available by both Amazon Web Services and our Authorized Training Partners.

How can I see which training I’m currently registered for?

To see the training(s) you’re currently registered for, you must be signed in to the AWS Training and Certification Portal. Once you are signed in, click 'My Transcript' in the top navigation menu and look for the classes under the 'Current' tab.

How do I get access to my previous training history?

To see your completed training, you must be signed in to the AWS Training and Certification Portal. Once you are signed in, click 'My Transcript' and then click the 'Archived' tab.

Why am I not receiving training registration confirmations or reminders?

You must create an account in the new AWS Training and Certification Portal to receive registration confirmations or reminders. If you signed up for a class in our previous AWS Training portal, be sure to migrate your AWS Training history to receive confirmations and reminders for those classes.

I completed my training, but the status did not change to complete in my transcript. How can I fix this?

If you completed a web-based training module, the status should update automatically to 'Completed' if you met the passing requirements. For instructor-led training, it may take up to three business days after the end of an instructor-led class for it to appear as 'Completed'. If your web-based training course has not updated or it has been more than three days since your instructor-led training course, please contact us and we will provide a resolution within two business days.

Does AWS offer any training that’s not listed in the Training and Certification Portal?

Yes! We also offer instructional videos and self-paced labs. You can also contact us to schedule a private onsite training.

What time do instructor-led courses start and finish?

Each class starts and finishes at a different time. Most instructor-led courses start at 9:00am and end at 5:00pm. Please plan to arrive at least 15 minutes prior to the start of the course to check-in on the first day. Specific start and end date/times you’re your classes are available in your transcript and in your registration confirmation email.

How do I provide training feedback?

You can only provide feedback on completed trainings. To provide feedback, click 'My Transcript', click the 'Archived' tab, find the completed training, and click 'Evaluate'.

How do I download my certificate of completion?

To download a certificate for completed training, click 'My Transcript', click the 'Archived' tab, find the completed training, and click 'Completion Certificate'. A new window will open displaying the certificate. Use Ctrl+P (Windows) or Command+P (Mac) to print the certificate.

What do I do if I'm on the waitlist for a class?

If you are waitlisted, you do not have a confirmed seat in the class. You will be notified once there is a seat available and prompted to register. Seats are available on a first-come, first-served basis. In the meantime, you can view the class schedule to see if there are other classes with seats available for registration.

Do I need to bring my own laptop to AWS Training?

Yes, you must bring your own laptop when you attend an AWS Training class. A tablet device by itself will not be sufficient, but may be a useful tool to bring with your laptop. You should have administrator privileges for your laptop. If you are using Windows, you will need to have Chrome or Firefox installed on your laptop. Please refer to your registration confirmation email for specific details about pre-work and instructions.

Do I need to complete anything before coming to class?

Yes, some classes have pre-work in order to access student guides, hands-on labs, and other course needs. Please refer to your registration confirmation email for specific details about pre-work and instructions.

Can I get a confirmation that my colleague has registered for training?

Each individual will receive a confirmation of their registration. We are unable to provide information to anyone other than the person who has registered for public training.

Can I register on behalf of another person or for a group of people?

Each individual must register for public training on their own behalf. We do not accept registration by proxy. If you are interested in scheduling a private on-site training, please contact us with your request.

Is my registration transferrable?

Registrations for an AWS Training class apply to the individual who registered. Registrations are non-transferable to another individual and/or a new class registration. If you cannot attend a course for which you registered, you will need to cancel your registration. Please do so at least five business days before the scheduled start date of the class to receive a refund.

How do I register for more than one class?

At this time, you can only register for one class at a time. Complete your registration for the first class you would like to take, and then begin your 'Find Training' search again to register for a second class.

How can I register for a private onsite training class?

Onsite training can help your team meet your business objectives sooner. We can work with you to develop a training strategy, and then bring an instructor directly to you to train your staff. Contact us to learn more.

Can I cancel my registration for AWS Training?

Yes. To cancel your registration, click 'My Transcript', find the class, and click 'Withdraw'. If you cancel or reschedule your registration for an AWS Training class at least five calendar days before the scheduled start date of the class, we will refund you for that class. If you cancel or reschedule your registration for an AWS Training class less than five calendar days before the scheduled start date of the class, the fees for that class will not be refunded. Read full cancellation policy here.

What methods of payment are accepted?

We accept payment by credit card only in USD (US), GBP (UK), EUR (Germany), and JPY (Japan). A valid credit card must be provided at the time of registration. We accept American Express, MasterCard, and Visa. If you're purchasing a class delivered in China, you will complete the transaction with one of our four authorized training partners via Bank Transfer.

How do I get a receipt for my purchased training?

You should have received a purchase invoice via email after your transaction went through. In addition, you can access all of your purchase invoices online. To access:
  1. Click 'My Orders' in the top navigation menu.
  2. Find the order that you wish to access the receipt for.
  3. Click the 'Actions' button next to the order.
  4. Click 'Request Purchase Invoice'.
If you withdrew from a training and received a refund, you can access your refund invoice by following the same steps above and clicking 'Request Refund Invoice'.

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How do I view my exam results?

After completing your exam, you will receive results immediately on the testing screen and in an email sent to the email address in your AWS Certification Account profile. Within 72 hours of completing your exam, your AWS Certification Account will have a transcript of your exam results under the 'Achieved Certifications' link.

How do I link my certification scorecard to my company’s AWS Partner Network account?

If your company is part of the AWS Partner Network (APN), you should first sign in to the AWS Training and Certification Portal using your APN Portal credentials. Then, you can follow these steps to link your Webassessor AWS Certification History:
  1. Click 'Certification' in the navigation
  2. Click 'Manage Your Certification Account'.
  3. Follow the prompts to link your certification history.
  4. Once you are done, from your AWS Certification Account, click 'View My Certifications' to view your exam history.
Once you are set up in the AWS Training and Certification Portal, you can contact the APN Portal team to add your certifications to your company's scorecard.

How do I obtain my AWS Certified logo and e-certificate?

Your AWS Certified logo and e-certificate will be available in your AWS Certification Account within 72 hours of passing your exam. You can download your logo and certificate by clicking the 'Achieved Certifications' link.

How do I share my transcript?

You can send a transcript via email or social media outlets through the 'Share my Transcript' option in your AWS Certification Account. Click 'Create new transcript' and select the certification exam information you wish to share. Once this information is saved, you will see sharing options. To ensure only the information you wish to share is in your transcript, we recommend you view the transcript before sharing. After you share your transcript, candidates can click on the provided link to view your exam information.

What are AWS Certification Digital Badges?

Digital badges are awarded when someone you passes an AWS Certification exam. Badges are available as long as your AWS Certification remains active. Badges may be downloaded from your AWS Certification Account by clicking the 'Digital Badges' link. AWS Certification digital badges are compliant with the Open Badges standard. They can be shared on Facebook, LinkedIn, Twitter, and Google+, and can also be added to your email signature.

How can someone validate my transcript?

Each transcript has a certificate verification link on it, and a certificate verification number. After you share your transcript, a person can access this link to view your transcript. The information displayed is based on your 'Share My Transcript' setup options.

How do I share Digital Badges with my social networks?

Log into your AWS Certification Account and click on the 'Digital Badges' link. On the Digital Badge page, you can view all badges you have been issued, including active and expired badges. By clicking on an active badge, you can see the verification information a third-party will see when they view your badge. Once you click on an active badge, there will be an option to 'Share this badge'.

What are different ways I can share Digital Badges with my social network?

You can…
  • Share badges on Facebook by posting to a personal timeline, a friend’s timeline, to a group, or in a private message.
  • Share badges to Google+ in the public space, specific circles, or directly to other individuals on Google+.
  • Share a link to badges in a tweet.
  • Share badges via LinkedIn to the public, connections, groups to which a user belongs, or privately to individuals.

How do I share my certification information on LinkedIn?

Log into your AWS Certification Account and go to the 'Achieved Certifications' link. Follow the instructions to 'Add Certification to LinkedIn'. You will be prompted to log into your LinkedIn account. Once in LinkedIn, fill in the information about your AWS Certification from your PDF certificate (also found on the 'Achieved Certifications' page). Once you’ve filled out this information, your LinkedIn profile will reflect your AWS Certification.

What is the AWS Certified Store?

The AWS Certified store gives AWS Certified individuals the opportunity to purchase AWS Certified merchandise. Access to the AWS Certified Store requires successful completion of one or more AWS Certifications. Access to merchandise is based on the type of certification you have achieved (e.g. Associate, Professional).

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If you have a question that is not answered here, please contact us and someone from our team will provide a resolution within two business days.

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